Customer Success
Mid Market
You'll own enterprise accounts worth millions while building systematic playbooks that scale. This path creates CCOs who think like CEOs—balancing customer intimacy with operational rigor across complex stakeholder webs.
Career Progression
Rotational Tours · L1–L3
Build the craft. Prove you can wield the tools of Customer Success.
Transformational Tours · L4–L7
Deliver outcomes. Each tour has a defined mission and success criteria.
Foundational Tours · L8–L10
Shape the organization. Build institutions, not just products.
What Hiring Managers Look For
L1-L3: Demonstrated ability to retain and expand accounts worth $100K-$1M annually while maintaining 95%+ customer health scores.
L4-L6: Track record of building scalable CS processes that reduced churn by 20%+ across a portfolio of 50+ mid-market accounts.
L7+: Proven experience transforming customer success into a revenue engine, with documented impact on company valuation and board-level strategic influence.
Common Career Transitions
Customer Success → Sales Operations at L4-L5 for revenue process optimization
Customer Success → Product Management at L5-L6 leveraging customer feedback expertise
Customer Success → General Management at L6+ for full P&L ownership