Customer Support
Community
You become the voice between company and customer, building advocacy programs that turn users into evangelists. This path creates CCOs who understand that community isn't marketing—it's the business model.
Career Progression
Rotational Tours · L1–L3
Build the craft. Prove you can wield the tools of Customer Support.
Transformational Tours · L4–L7
Deliver outcomes. Each tour has a defined mission and success criteria.
Foundational Tours · L8–L10
Shape the organization. Build institutions, not just products.
What Hiring Managers Look For
L1-L3: You've built and scaled online communities from scratch, with measurable engagement metrics and user retention data to prove it works.
L4-L6: You've transformed community feedback into product roadmap changes and can show how community insights drove millions in revenue or saved major churn.
L7+: You've established community-driven growth as a repeatable business model across multiple markets, with board-ready metrics on community lifetime value and acquisition cost.
Common Career Transitions
Community → Product Marketing at L4-L5 for user advocacy and go-to-market strategy
Community → Customer Success at L5-L6 for enterprise relationship management
Community → Partnerships at L6+ for ecosystem and platform development