IT Operations
IT Support
IT Support professionals who master both technical troubleshooting and stakeholder management become CIOs who understand operational reality from the ground up. They lead with empathy and practical wisdom that pure strategists lack.
Career Progression
Rotational Tours · L1–L3
Build the craft. Prove you can wield the tools of IT Operations.
Transformational Tours · L4–L7
Deliver outcomes. Each tour has a defined mission and success criteria.
Foundational Tours · L8–L10
Shape the organization. Build institutions, not just products.
What Hiring Managers Look For
L1-L3: Managers want evidence you've reduced ticket volume through preventive fixes, not just closed them quickly.
L4-L6: Decision-makers look for candidates who've transformed reactive support into proactive infrastructure monitoring and automation.
L7+: Boards evaluate your track record of building support organizations that scale without linear headcount growth.
Common Career Transitions
IT Support → Site Reliability at L4-L5 for deeper technical systems ownership
IT Support → Product Operations at L5-L6 to bridge technical infrastructure with business outcomes