SVP, Community
SVP, Community
Mission
Define the community strategy
Tour of Duty
Define the community strategy
About This Job Family
People in this job family create awareness, generate demand, and shape how the market perceives the company. From brand to demand gen to product marketing, they tell the story that attracts customers and differentiates from competitors.
What You'll Do
Social and Community Marketing professionals build and engage communities across social platforms and owned channels. They create conversations, foster advocates, and turn customers into community members. Success means engaged communities that amplify brand reach and drive organic growth.
- • Define the community strategy for the company
- • Shape company approach to community building
- • Establish initiatives for community market leadership
- • Build programs that drive community advantage
- • Drive community culture and excellence
- • Influence board decisions on community investment
Every responsibility is an accomplishment waiting to happen. The question is: will you own the outcome, or just do the task?
AI as an Accelerator
AI isn't a skill we call out. It's invisible in the accomplishment but easily visible in the velocity and scale of your outcomes. Here's how people in this role are accelerating their work with AI:
- → Strategic planning
- → Building board content
- → Creating growth strategies
Your Career Record
**Your Career Record. Your Portable Proof.**
Log accomplishments as you go — not skills you claim, but work you've shipped. When you're ready for your next chapter, TailorCV turns your track record into a promotion case or tailored resume.
Your career story. Your control.
The Competencies That Matter
Skills fill your toolbox. Competencies are how you wield them. Three matter most at this level:
1. CUSTOMER SUCCESS (1) Strong Customer Success skills required at this level.
2. CUSTOMER SUPPORT (1) Strong Customer Support skills required at this level.
3. MARKETING (1) Strong Marketing skills required at this level.
The radar shows the full picture. These three are where you need to be undeniable.
Your Journey From Here
Going up? Your next Tour of Duty:
→ Chief Marketing Officer (CMO) - Social Community (L10) "Build the marketing organization for scale"
The L9 → L10 gap is about ORGANIZATIONAL IMPACT: • From functional leadership → company leadership • From technical strategy → business strategy • From building teams → building organizations
These are your stretch accomplishments. Start doing L10 work now. When you can prove it with accomplishments, you're ready.
Going sideways? That's valid too.
Up isn't the only direction. It's your career. You own it.
Competency Requirements
Competency Shape
- Marketing
- Proficiency: 1
- Customer Success
- Proficiency: 1
- Customer Support
- Proficiency: 1
- Strategy
- Proficiency: 1
See Your Match
Create your free account to see how your accomplishments compare to this role's competency requirements.
Get Started — It's FreeAbout Reference DRS
This isn't a job posting. It's a Reference DRS—a competency blueprint for what success looks like at this level. Pin it to your MasterCV and track your accomplishments against it. Your career is yours to own; this is just the map.
Effective Date
July 2025
Related Variants
Tailor Your CV for SVP, Community
Pin this Digital Role Specification to your Master CV, and TailorCV does the rest — surfacing the accomplishments and competencies that match this role while tucking away what doesn't. Drag and drop to reorder, unhide what you want to highlight, and export a resume built from your actual career record — not rewritten from scratch.
Targeting an internal move? Use this spec to build your promotion case — a structured document that maps your verified accomplishments to the competencies this level demands. Whether it's a lateral move into a new variant or a step up to the next level, your career record already has the evidence. Peer-verified accomplishments make the case your manager can't ignore.
Your Master CV is the source of truth. Your resume is the tailored perspective.
Why competencies, not skills? Skills change with every employer. Competencies deepen across your career. Learn why →
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